Terms & Conditions

PART A: GENERAL TERMS AND CONDITIONS

1. INTRODUCTION

   • 1.1 KreditBee, either directly or through Platform Partners, offers various services to its customers, including but not limited to:
     • 1.1.1 Facilitating the disbursement of lending products/loans offered by lending partners (i.e. regulated entities who are registered with the RBI and whose details are available on the Website, the App and application stores (such as Google PlayStore and Apple App Store)) on the Platform (“Digital Lending Services”);
     • 1.1.2 Provision of UPI payment services by the Company on the Platform (“UPI Payment Services”); and
     • 1.1.3 Provision of additional products/services (not related to Digital Lending Services) on the Platform, including but not limited to digital gold products, insurance products/services and any other services that may be introduced from time to time (“Additional Services”), (collectively, “Services”)
   • 1.2 In the event You wish to avail any of the Services on the Platform, You will be required to provide certain information and our representatives may contact You through phone or email to understand Your requirements.

2. ELIGIBILITY

   • 2.1 The User of the Platform unequivocally declares and agrees that the User is a natural/ legal person who has attained the age of at least 21 (twenty-one) years of age and is legally allowed to enter into a contract and avail the Services in India, subject to and in accordance with the terms and conditions detailed herein.
   • 2.2 If the User violates any of these Terms & Conditions, or otherwise violates an agreement entered into through the medium of the Platform, or the Company discovers that any User is not capable of entering into a legally binding contract or avail the Services sought, then the Company may terminate the User’s membership, delete his/her account/profile along with any of its content or information on the Platform and/or prohibit the User from using or accessing the Platform at any time in its sole discretion, with or without notice, including without limitation if KreditBee believes that User is under the age of 21 (twenty-one) years.

3. ACCEPTANCE OF TERMS AND CONDITIONS

   1. 3.1. These Terms & Conditions constitute an agreement between: (a) You; and (b) Company, and govern Your access to and usage of the Platform, and the terms for availing the various Services facilitated by the Platform through its Platform Partners. It is hereby clarified that the term "Users" shall mean any person using the Platform i.e. consumers/Users, financial institutions, regulated entities, and other Platform Partners.
   2. 3.2. These Terms & Conditions incorporate the following documents (including all their variants and updates) by reference: (a) our Privacy Policy (available at https://www.kreditbee.in/privacy-policy); and (b) the agreement(s) executed by You (and co-applicants, nominees, if any) for availing any of the Services (as further detailed in the Sections below) from us and/or our Platform Partners.
   3. 3.3. As a User of this Platform, You have agreed to the Terms & Conditions provided hereunder or anywhere else on this Platform including but not limited to disclaimers on this Platform. You are advised to read and understand the said Terms & Conditions and in case You do not wish to agree to these Terms & Conditions, please refrain from using the Platform.
   4. 3.4. All the Services are subject to applicable laws, government notifications, the rules, regulations and guidelines issued by the applicable regulatory bodies. KreditBee reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms & Conditions or update the Platform and the Services thereon, at any time. You are advised to regularly visit this page. Your continued access/usage of our Platform and the Services shall constitute Your acceptance of the changes to these Terms & Conditions.

4. YOUR ACCOUNT

   1. 4.1. If You wish to avail any of the Services available on the Platform, You will be required to create an account on the Platform and register with Us, and provide such information and details as is further detailed in our Privacy Policy. The App is deemed to be in use when it is loaded in a temporary or permanent memory of Your device. If You revoke any of the mandatory permissions required in the App, then Your utilization of the App will be limited/restricted.
   2. 4.2. You are responsible for maintaining the confidentiality and security of Your account, password, activities that occur in or through Your account and for restricting access to Your computer to prevent unauthorized access to Your account. You agree to accept responsibility for all activities that occur under Your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if You have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details You provide Us with are true, correct, accurate and complete.
   3. 4.3. Upon KreditBee gaining knowledge or having any reasonable suspicion that the information provided by You is wrong, inaccurate or incorrect, KreditBee shall immediately terminate Your account without any notice to You in this regard, suspend the ongoing Services and/or take such other actions as it may deem fit. In the event of any changes to the information shared by You at the time of registering Yourself on the Platform or for availing the Services, You shall be responsible for forthwith notifying the said changes to Us.
   4. 4.4. You can access and update most of the information You provided to us on the ‘dashboard’ area of Your account after You log-in or by writing to Us at dataprivacy@kreditbee.in. The right to use this Platform is personal to the User and is not transferable to any other person or entity.
   5. 4.5. You shall at all times abide by the Terms and Conditions stated herein and any breach of these conditions may also lead to KreditBee termination of Your account and appropriate civil and criminal remedies will be sought against You as provided under the laws of India.

5. PRIVACY

   1. 5.1. KreditBee collects certain information from You in order to create Your account and to facilitate the Services. KreditBee’s use of Your personal information is governed in accordance with our Privacy Policy. The Privacy Policy summarises all types of information that is collected from You by Us or the Platform Partners, the manner in which it is shared by Us with other third parties/Platform Partners as detailed therein, along with the purpose of collection for each, whether provision of such information is mandatory or optional for availing the Services on the Platform, retention period and the parties that have access and store such information.
   2. 5.2. Please refer our Privacy Policy for further details on the information and permissions/consents sought by Us from You in the course of Your account creation and subsequent use of the Platform/Services.

6. LICENSE AND ACCESS

   1. 6.1. KreditBee grants You a limited license to access and use the Platform for availing the Services, but not to download any material from it (other than page caching) or modify it, or any portion of it, except with express written consent of KreditBee and / or its affiliates, as may be applicable. Any unauthorized access to the Platform or any networks, servers or computer systems connected to Platform and any attempt to modify, adapt, translate or reverse engineer any part of the Platform or re-format or frame any portion of the pages of the Platform, save to the extent expressly permitted by these Terms & Conditions, is not permitted. This license is non-transferable and does not permit any resale or commercial use of this Platform or its contents; any downloading or copying of account information for the benefit of anyone other than Your use; or any use of data mining, robots, or similar data gathering and extraction tools. The Platform or any portion of the Platform (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of KreditBee and / or its affiliates, as may be applicable. Any unauthorized use of the Platform shall terminate the permission or revoke the license granted by KreditBee.
   2. 6.2. You are permitted to use content delivered to You through the Service only for such Service. You may not copy, reproduce, distribute, or create derivative works from this content. Further, You agree not to reverse engineer or reverse compile any of the Service technology, including but not limited to, any Java applets associated with the Service.

7. MONITORING OF THE PLATFORM AND YOUR ACCOUNT

   1. 7.1. KreditBee has the right and liberty to monitor the content of the Platform and Your activity and at all times which shall include information provided in Your account. The monitoring of the Platform is important to determine the veracity of the information provided by You and that every User remains in compliance with the Terms & Conditions provided herein. Subject to the Terms & Conditions mentioned herein, KreditBee shall also have the liberty to remove any objectionable content which is in contravention of the Terms & Conditions herein or share such information on a need-basis with the governmental/ regulatory authorities, courts, regulators, or law enforcement agencies, quasi-governmental authorities, judicial authorities and quasi-judicial authorities as per procedures laid down by the law for the time being in force in India.

8. SERVICE SUSPENSION

   1. 8.1. KreditBee may stop providing the Services and may terminate Your use of it at any time without giving notice of termination to You. Unless KreditBee informs the User otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; and (b) User must stop using the Platform forthwith. KreditBee reserves the right to suspend or cease providing any Service and shall have no liability or responsibility to the User in any manner whatsoever if it chooses to do so.

9. PROHIBITED USES

   1. 9.1. In addition to other prohibitions as set forth in the Terms & Conditions, You agree not to, by any means (including hacking, cracking or defacing any portion of the website/ applications/ portals/ platforms) indulge in illegal or unauthorized activities including the following:
      • 9.1.1. Restrict or inhibit any authorized User from using the Platform;
      • 9.1.2. Use the Platform for any unlawful purposes, or solicit others to perform or participate in any unlawful acts;
      • 9.1.3. Violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
      • 9.1.4. Collect, track or harvest information about Platform’s Users without their express consent;
      • 9.1.5. "Frame" or "mirror" any part of the Platform without our prior authorization;
      • 9.1.6. Engage in spamming or flooding;
      • 9.1.7. Transmit any software or other materials that contain any virus, time bomb, or other harmful or disruptive component, or any other type of malicious code that will or may be used in any way that will affect the functionality or operation or security features of the Service or of the Platform, or the Internet;
      • 9.1.8. Remove any copyright, trademark or other proprietary rights notices contained in the Platform, or infringe upon or violate our intellectual property rights or the intellectual property rights of others;
      • 9.1.9. Use any device, application or process to retrieve, index, "data mine" or in any way reproduce or circumvent the structure or presentation of the Platform;
      • 9.1.10. Permit or help anyone without access to the Platform to use the Platform through Your username and password or otherwise;
      • 9.1.11. Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
      • 9.1.12. Submit false or misleading information;
      • 9.1.13. Spam, phish, pharm, pretext, spider, crawl, or scrape.
   2. 9.2. In the event the Company suspects any of the above, we reserve the right to terminate Your use of the Service or the Platform for violating any of the prohibited uses, or take such other actions as may be deemed fit in this regard.

10. LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES

    1. 10.1. Notwithstanding anything to the contrary contained herein, neither KreditBee nor its affiliated companies, subsidiaries, officers, directors, employees or any related party shall have any liability to You or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these Terms & Conditions. To the maximum extent permitted by law, You waive, release, discharge and hold harmless KreditBee, its affiliated and subsidiary companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of Your use of the Platform.
    2. 10.2. As a User, You also acknowledge that KreditBee has maintained and carried out all possible checks and balances to assure the credibility of the Users as listed on the Platform. The information provided on the Platform is based on the information that is provided to KreditBee. In case the User does not disclose any information to KreditBee, and the same is not found out at the first instance by KreditBee despite all measures adopted to certify the ratings or credibility of a User, KreditBee shall not be responsible for any claims or liabilities. KreditBee in any event is not responsible for any default in return of money that is borrowed from the lender and the lender shall have the exclusive right to initiate proceedings against the defaulter borrower. KreditBee shall to the best of its abilities aid the concerned User in terms of provision of information to initiate any legal proceedings. However, KreditBee shall not be responsible for any default on behalf of the User. KreditBee is an information platform and the User is entitled to conduct its own diligence before taking any steps to initiate the processes outlined in the Website.
    3. 10.3. KreditBee does not make any representations or warranties on behalf of the Platform Partners on the Platform with respect to the products / Services provided directly by such Platform Partners on the Platform. KreditBee shall be responsible only to the extent of facilitating such the Services on the Platform by the Platform Partners and all liabilities and obligations of the customers / Users with respect to the actual Services availed from the Platform Partners shall be governed by the separate agreement executed between such Platform Partners and the Users, and KreditBee shall have no liability in this regard whatsoever.
    4. 10.4. YOUR USE OF THE SERVICE AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THAT OF THIRD PARTIES) INCLUDED IN OR ACCESSIBLE FROM THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. COMPANY EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND AS TO THE SERVICE AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THAT OF THIRD PARTIES) INCLUDED IN OR ACCESSIBLE FROM THE SERVICE, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. COMPANY MAKES NO WARRANTY THAT: (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, OR (V) ANY ERRORS IN THE TECHNOLOGY WILL BE CORRECTED AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM COMPANY OR SERVICE PROVIDER THROUGH OR FROM THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
    5. 10.5. YOU FURTHER AGREE THAT NEITHER COMPANY NOR THIRD PARTY PLATFORM PROVIDERS NOR ANY OF THEIR AFFILIATES, ACCOUNT PROVIDERS OR ANY OF THEIR AFFILIATES WILL BE LIABLE FOR ANY HARMS, WHICH LAWYERS AND COURTS OFTEN CALL DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, EVEN IF COMPANY OR SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE / PLATFORM; (ii) THE COST OF GETTING SUBSTITUTE GOODS AND SERVICES, (iii) ANY PRODUCTS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO, THROUGH OR FROM THE SERVICE; (iv) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (v) STATEMENTS OR CONDUCT OF ANYONE ON THE SERVICE; EVEN IF THE PROVIDER HAS BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH DAMAGES; OR (vii) ANY OTHER MATTER RELATING TO THE SERVICE. THE MAXIMUM LIABILITY OF KREDITBEE SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU TO THE COMPANY FOR THE SERVICE.

11. INDEMNITY

    1. 11.1. You agree to provide accurate, current and complete information about Yourself as prompted by the registration form on the Platform and to maintain and update this information as needed to keep it accurate, current and complete.
    2. 11.2. You are responsible for maintaining the confidentiality of Your account information, including Your password, and for all activities that occur under Your account. You agree to notify KreditBee immediately of any unauthorized use of Your account or any other breach of security. KreditBee will not be liable for any loss or damage arising from Your failure to comply with this Section.

12. E-voucher

    1. 12.1. Your use of the E-Voucher shall be subject to the terms of use of the issuer of the E-Voucher.
    2. 12.2. Your use of the E-Voucher shall be at Your sole risk and KreditBee is not responsible for the E-voucher once issued.
    3. 12.3. KreditBee is not responsible for the end use of the E-voucher.
    4. 12.4. The products are purchased by You directly from the merchant / vendor. You understand and agree that KreditBee is not responsible for the delivery or the quality or performance of the same.
    5. 12.5. You understand that the final product delivery would be subject to the stock and terms and conditions of the partner shopping platform.
    6. 12.6. You further understand that You shall have no resource to KreditBee for the items purchased by You using the E-Voucher.
    7. 12.7. You are solely responsible for the safety and security of the E-Voucher and Your account.
    8. 12.8. You understand that E-Voucher cannot be redeemed for Cash or Credit.
    9. 12.9. Orders placed using E-Voucher (s) cannot be cancelled at a later point in time.
    10. 12.10. You understand that E-Voucher will expire after 12 months from the date of issue and any corresponding unused balance shall be forfeited thereafter. Validity of E-Voucher cannot be extended, new E-Voucher cannot be provided against the expired/unused E-Vouchers.

13. ADVERTISERS/ THIRD PARTY LINKS ON THE PLATFORM

    1. 13.1. KreditBee accepts no responsibility for advertisements contained within the Platform. KreditBee has no control over and accepts no responsibility for the content of any website or mobile application to which a link from the Platform exists. Such linked websites and mobile applications are provided “as is” for User’s convenience only with no warranty, express or implied, for the information provided within them. KreditBee does not provide any endorsement or recommendation of any third party website or mobile application to which the Platform provides a link. Further, the Users consent and agree that the content provided in the Website and the App shall be synced and shall be available in both mediums.

14. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

    1. 14.1. If, at KreditBee’s request, You send certain specific submissions (for example contest entries) or without a request from Us, You send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), You agree that We may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that You forward to Us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
    2. 14.2. You agree that Your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that Your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than Yourself, or otherwise mislead Us or third-parties as to the origin of any comments. You are solely responsible for any comments You make and their accuracy. We take no responsibility and assume no liability for any comments posted by You or any third-party.
    3. 14.3. You are licensing to the Company and its service providers, any information, data, passwords, materials or other content (collectively, “Content”) You provide through or to the Service. Company and service provider of Company may use, modify, display, distribute and create new material using such Content to provide the Service to You. Company and Service Provider may also use, sell, license, reproduce, distribute and disclose aggregate, non-personally identifiable information that is derived through Your use of the Service. By submitting Content, You automatically agree, or promise that the owner of such Content has expressly agreed that, without any particular time limit, and without the payment of any fees, Company and its third party service provider may use the Content for the purposes set out above. As between Company and third party service provider, Company owns Your confidential account information.

15. ACKNOWLEDGEMENTS

    1. You acknowledge that KreditBee is a platform bringing Users together and that the KreditBee is not engaged in either grant of loan or borrowing any money or assistance for any financial products from any member using the KreditBee Platform. You acknowledge that the use of the financial products is entirely based on the negotiations between the Users and third party and neither KreditBee nor its affiliates, contractors, employees, officers, directors, agents and their third party associates, licensors and partners have any interest with regard to any financial products assistance procured by or to a registered User. You acknowledge that KreditBee will not be responsible for any claim or damage in case of use of the financial products. KreditBee in no manner warrants or guarantees the performance of a third party service provider that is providing services through the App. You acknowledge that KreditBee in no manner guarantees that the Users have provided all the information on this App which is true and correct including his address, phone numbers etc. You acknowledge that it is Your responsibility to verify the information about the person on the Platform and KreditBee is in no manner liable if the information provided on this App is untrue or incorrect. You acknowledge that KreditBee is in no manner responsible for any claim of money or damages in the event one person fails to either grant loan or a person fails to repay the loan or misrepresents his financial status or commits a fraud or cheating or any other such illegal act.

16. APPLICABLE LAWS

    1. Your use of this Platform and any Term & Conditions stated in this agreement is subject to laws of India. In case of any disputes arising out of the use of the Platform, courts of Bangalore will have exclusive jurisdiction.

17. GRIEVANCES

    1. 17.1. Users have complete authority to file a complaint/ share feedback if they are disappointed by Services rendered by KreditBee. They can give their complaint/ feedback in writing or by way of an email to the following:

       Helpline: 080-44292200 / 080-68534522

       Email: help@kreditbee.in

PART B: DIGITAL LENDING SERVICES

• 1.1 The Platform facilitates provision of loan products offered by non-banking financial companies regulated by the Reserve Bank of India (“Digital Lending Services”), and marketed on the Platform. In case You wish to avail any loan product, You can do so on the Platform.
• 1.2 You agree and understand that the Platform is merely a digital lending application that facilitates Digital Lending Services offered by the lending partners listed on the Platform/empanelled with Us, and does not directly (and is not authorised to) provide any such lending products/services to Users. Your relationship with the lending partners on the Platform will be governed by the terms and conditions and privacy policy of such respective lending partners as well as the agreement(s) executed by You for availing such Digital Lending Services.
• 1.3 Please refer our Privacy Policy for further details on the information and permissions/consents sought by Us and the Lending Partners from You in the course of providing Digital Lending Services.
• 1.4 LIST OF THE LENDING PARTNERS
  • 1.4.1 KrazyBee Services Limited (formerly known as KrazyBee Services Private Limited)
  • 1.4.2 Vivriti Capital Limited
  • 1.4.3 Northern Arc Capital Limited
  • 1.4.4 PayU Finance India Private Limited
  • 1.4.5 Cholamandalam Investment and Finance Company Limited
  • 1.4.6 MAS Financial Services Ltd (MFSL)
  • 1.4.7 Kisetsu Saison Finance (India) Private Limited
  • 1.4.8 Piramal Finance Limited (formerly known as Piramal Capital & Housing Finance Limited)
  • 1.4.9 Mirae Asset Financial Services (India) Pvt. Ltd.
  • 1.4.10 Tata Capital Limited
  • 1.4.11 Oxyzo Financial Services Limited
  • 1.4.12 Aditya Birla Capital Limited

PART C: KREDITBEE UPI SERVICES - TERMS AND CONDITIONS

1. INTRODUCTION

   • 1.1. The Unified Payments Interface (UPI) is a payment platform built by NPCI (National Payments Corporation of India) that allows instant online payments between the bank accounts of any two parties. UPI offers an architecture and a set of standard API specifications to facilitate these online payments. It aims to simplify and provide a single interface across all NPCI systems besides creating interoperability and superior customer experience.
   • 1.2. This Part C of Terms & Conditions regulate the payments under the Unified Payment Interface (“UPI”), a payment service platform developed by National Payments Corporation of India (“NPCI”), an umbrella organisation incorporated in 2008 and acting as the settlement/clearing house/regulatory agency for UPI services, and made available to the Users vide the KreditBee Platform through notified payment service provider banks (“PSP Banks”).
   • 1.3. The UPI services on the Platform are being offered by KreditBee (“KreditBee UPI”), being a third party application provider (“TPAP”), to facilitate UPI based payment transaction on the Platform, and has been authorized by NPCI to facilitate payments through sponsor PSP Bank (i.e. Axis Bank Ltd). KreditBee is a service provider in the UPI payment ecosystem, and We participate in UPI through the PSP Banks.

2. REGISTRATION

   • 2.1. KreditBee UPI is offered via the App to its registered Users signed up on the Platform. You must have Your own bank account linked with Your active mobile number in order to register and access KreditBee UPI Services.
   • 2.2. The registration process is a standard process which is defined and governed by NPCI under UPI guidelines and may change from time to time. KreditBee in the capacity of TPAP is responsible for implementing the process as notified by NPCI from time to time. You understand that the registration process may include access to Your mobile network and sending a unique SMS using Your phone to verify, validate, register and link Your Bank Account on UPI Platform and create a unique Virtual Account Number (“VPA”).
   • 2.3. KreditBee does not store the Bank Account number linked to Your VPA. Further, VPA can be used to pay: (a) at merchant locations using QR code through the KreditBee App; (b) online through certain merchant websites; and (c) for Services made available on the Platform as permitted by the regulators and PSP Banks. The details provided by You as part of the UPI registration process, which includes Your Banking Information, shall be shared and maintained at PSP Bank’s and NPCI’s secure library and You consent to share and authorize PSP Bank and NPCI to maintain this data. Please refer our Privacy Policy for further details on the information collected from You to facilitate KreditBee UPI services

3. TRANSACTIONS AND CHARGES

   • 3.1. KreditBee UPI can be used for person to person money transfers or to purchase products and services online or offline on any Merchant platform. Your UPI PIN needs to be entered on Your mobile to authorize every KreditBee UPI payment. You need to ensure that You are connected to the internet at the time of making any transaction. However, this facility may not be extended by KreditBee for all transactions.
   • 3.2. KreditBee UPI is one of the payment options available to You on various Merchant platforms and We assume no responsibility for the products / services purchased using KreditBee UPI and any liability thereof is expressly disclaimed.
   • 3.3. UPI transactions are subject to minimum and maximum transaction limits that may be set by KreditBee, User, issuer bank, the payment participants or as may be prescribed under applicable law. Further, KreditBee, PSP Bank or other payment participants may also reject/suspend Transactions (in whole or in part) based on their respective policies and assessment.
   • 3.4. Your transaction records can be reviewed within the KreditBee App under the “Transaction History” section. You are required to review all transactions and in case You identify any error or unauthorised transaction, You are requested to notify this as per the notified Dispute Redressal Mechanism.
   • 3.5. KreditBee does not charge its Users any fee for creating an account, however, We reserve the right to change the fee policy from time to time, subject to applicable laws. We may introduce fees for any new services or amend/introduce fees for existing Services, as the case may be. Changes to the fee(s) shall be displayed accordingly to You via Platform and such changes shall automatically become effective immediately after they are posted. Unless otherwise stated and for UPI International, all fees shall be quoted in Indian Rupees. Your bank may charge You a nominal transaction fee for UPI transfers - please check with Your bank for any such charges.
   • 3.6. Multiple VPA(s) and bank account(s)

     As a registered User of KreditBee UPI, You shall have an option to link multiple bank account(s) on the KreditBee App and enable VPA(s) for each such bank account. There may be a scenario wherein You have the option of re-linking an already enabled VPA with another bank account that is previously linked by You on the KreditBee App. In such a scenario, You agree that KreditBee shall have the exclusive right to assign each unique VPAs to each bank accounts linked by You on the KreditBee App, by providing a prior intimation to You in this regard via the KreditBee App. Once such change has been made, You shall be able to access the details of each of Your unique VPA(s) for all Your linked bank account(s) under the “Bank Account” section.

4. USER’S ROLES AND RESPONSIBILITIES

   While You register and transact using KreditBee UPI, You are required to ensure the following:

   • 4.1. You are solely responsible for linking Your correct bank account;
   • 4.2. Since Your mobile number is treated as the primary identifier, Your mobile number needs to be updated with the bank linked to KreditBee App in case of any changes;
   • 4.3. If You change the mobile number registered with Your KreditBee account, You will have to re-register Your new mobile number with KreditBee UPI. To re-enable the Service, You need to register Your new mobile number with Your bank as well;
   • 4.4. You are solely responsible to keep Your OTP, UPI PIN and bank account related details confidential. Sharing such information with others may lead to unauthorized usage, for which KreditBee shall not be responsible;
   • 4.5. You shall take full responsibility of the payment request that You make and authorize on KreditBee UPI, including addition of beneficiary, typing and reviewing VPAs and validating intended recipients and We do not verify correctness of information that You enter during payment processing, including authorization;
   • 4.6. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access to Your Account;
   • 4.7. We shall ensure that all Your confidential data pertaining to Your transactions, bank account details, and all other sensitive personal information are protected and kept confidential by employing best available protection standards, which are more fully set out in our Privacy Policy;
   • 4.8. You agree that KreditBee UPI, PSP Bank or any other system participant in UPI Payment System shall not be liable for any delay in the completion of the funds transfer or any loss on account of error in the execution of the funds transfer by You;
   • 4.9. You are required to ensure availability of sufficient funds in KreditBee UPI linked bank account(s) in order to avoid transaction declines and charges if any accessed by Your issuer bank;
   • 4.10. You agree and understand that KreditBee shall onboard You on the NPCI operated centralised mapper(s) such as ‘Numeric UPI ID Mapper’ to enable You to send or receive funds using a defined ‘UPI Number’ (which would be Your mobile number by default or any customer number created by You) and You agree and consent that such onboarding shall be done by KredtiBee on Your behalf within the defined and permitted structure of NPCI. This process shall be as per directives of NPCI and shall include but not limited to sharing Your UPI details (collected and maintained by KredtiBee to provide UPI services) with NPCI and linking of default bank account / VPA to Your ‘UPI Number’. This would enable You to accept payments against Your UPI number. KreditBee shall provide You an option to de-link the default mapping of UPI number processed on KreditBee App.

5. UPI PARTICIPANT’S ROLES AND RESPONSIBILITIES

   • 5.1 NPCI
     • 5.1.1. NPCI owns and operates the UPI platform and prescribes rules, regulations, guidelines, and the respective roles, responsibilities and liabilities of the participants, with respect to UPI. This also includes transaction processing and settlement, dispute management and clearing cut-offs for settlement;
     • 5.1.2. NPCI approves the participation of issuer banks, PSP Banks, TPAPs and prepaid payment instrument issuers (PPIs) in UPI;
     • 5.1.3. NPCI provides a safe, secure and efficient UPI system and network;
     • 5.1.4. NPCI provides online transaction routing, processing and settlement services to members participating in UPI;
     • 5.1.5. NPCI can, either directly or through a third party, conduct an audit on UPI participants and call for data, information and records, in relation to their participation in UPI;
     • 5.1.6. NPCI provides the banks participating in UPI access to system where they can download reports, raise chargebacks, update the status of UPI transactions etc.
   • 5.2 PSP Bank
     • 5.2.1. PSP Bank is a member of UPI and connects to the UPI platform for availing UPI payment facility and providing the same to the TPAP (KreditBee) which in turn enables the end-user customers / merchants to make and accept UPI payments.
     • 5.2.2. PSP Bank, either through its own app or TPAP’s app (KreditBee App), on-boards and registers the end-user customers on UPI and links their bank accounts to their respective UPI ID.
     • 5.2.3. PSP Bank is responsible for authentication of the end-user customer at the time of registration of such customer, either through its own app or KreditBee App.
     • 5.2.4. PSP Bank engages and on-boards the TPAPs (in this case KreditBee) to make the TPAP’s UPI app available to the end-user customers.
     • 5.2.5. PSP Bank stores all the payments data including UPI transaction data collected for the purpose of facilitating UPI transactions, only in India, and is responsible to give all UPI customers an option to choose any bank account from the list of Banks available on UPI platform for linking with the customer’s UPI ID.
     • 5.2.6. PSP Bank is responsible to put in place a grievance redressal mechanism for resolving complaints and disputes raised by the end-user customer.
   • 5.3 KreditBee (TPAP)
     • 5.3.1. KreditBee acts as the TPAP and participates in UPI through the PSP Bank, and is responsible to comply with all the requirements prescribed by PSP Bank and NPCI in relation to its participation in UPI.
     • 5.3.2. KreditBee stores all the payments data including UPI transaction data collected by it for the purpose of facilitating UPI transactions, only in India.
     • 5.3.3. KreditBee is responsible to facilitate Reserve Bank of India (“RBI”), NPCI and other agencies nominated by RBI/ NPCI, to access the data, information, systems of KreditBee related to UPI and carry out audits of KreditBee, as and when required by RBI and NPCI.
     • 5.3.4. KreditBee shall facilitate the Users with an option to raise grievance through the KreditBee’s grievance redressal facility made available through the Platform and such other channels as may be deemed appropriate by KreditBee like email, messaging platform, IVR etc.

6. NRE/NRO LINKED UPI

   Non-Resident Indian (NRI) users may use/access the Platform for KreditBee UPI by registering through their non-Indian mobile numbers linked with the Non Resident External (NRE)/ Non Resident Ordinary (NRO) bank accounts held with the banks in India. NRI users shall ensure that their Indian NRE/NRO accounts are held in accordance with applicable laws of India and shall keep their KYC updated at all times. All data/information including personal and payment data of the NRI users shall be stored, accessed and processed in accordance with applicable laws of India.

7. UPI LITE

   • 7.1. We may, subject to the applicable guidelines issued by the RBI/NPCI from time to time, enable You to avail ‘UPI Lite’ on the KreditBee App. UPI Lite is an ‘on-device wallet’ for small value transactions enabled by NPCI. All banks may not enable/support UPI Lite. You will be able to enable only one bank account that is linked on Your KreditBee App for UPI Lite (hereinafter referred to as “UPI Lite Facility”).
   • 7.2. In order to enable UPI Lite Facility, You will be required to click/tap on the specific section on the KreditBee App and add funds into the UPI Lite Facility. By clicking/tapping on the specific section on the KreditBee App, You provide Your consent to enable the UPI Lite Facility. The funds can be added only via Your bank account linked to UPI Lite on the KreditBee App using Your UPI PIN. You shall be able to track the status of each transaction via UPI Lite Facility on the KreditBee App. Any amount added to the UPI Lite shall be non-interest bearing. In order to make payment via UPI Lite Facility, You shall not be required to enter a UPI PIN. However, there would be limits that would be applicable with respect to the transactions via UPI Lite Facility. The applicable transaction limits shall be as follows
     • 7.2.1. Every transaction using UPI Lite Facility shall be limited to a maximum of INR 500.
     • 7.2.2. The cumulative value of all transactions using UPI Lite Facility in a day shall be limited to a maximum of INR 4000.
     • 7.2.3. The maximum balance that can be held in the UPI Lite Facility at one point in time shall be limited to INR 2000.

       The above stated transaction limits may be modified without any prior notice.

   • 7.3. Before changing Your mobile device, You must disable UPI Lite Facility from such mobile device as per the steps prescribed on the KreditBee App and move Your UPI Lite Facility available balance funds to Your linked bank account. In case You fail to disable UPI Lite Facility from Your old mobile device, You can reach out to Your issuer bank for moving Your UPI Lite Facility available balance to Your linked bank account. KreditBee shall not be liable in this regard.
   • 7.4. You shall have the right to disable the UPI Lite Facility, at any time, by following the steps/procedure prescribed on the KreditBee App. Once the UPI Lite Facility is disabled, the balance funds shall be credited into Your linked bank account.
   • 7.5. Except as provided above, all terms provided with respect to KreditBee UPI shall be applicable to UPI Lite. In case of a conflict between the terms under this section viz. UPI Lite and these Terms & Conditions (excluding the UPI Lite section), the terms under this section shall prevail. Any disputes with respect to the transaction(s) authorized using UPI Lite shall be dealt with as per the process applicable for KreditBee UPI.

8. UPI- ATM -INTEROPERABLE CARDLESS CASH WITHDRAWAL

   • 8.1. We may enable You to opt for cardless cash withdrawal facility at selected Automated Teller Machines (“ATM(s)”) based on these Terms & Conditions (“Withdrawal Facility”). In order to avail this Withdrawal Facility, You need to fulfil certain criteria such as (i) be a customer of an eligible bank enabled for UPI-ATM facility, (ii) use such ATM which is enabled for this Withdrawal Facility; (iii) register with KreditBee UPI (in order to use UPI as a payment option for this Facility); and/or other criteria as defined by NPCI or RBI (as the case may be).
   • 8.2. If the above-mentioned criteria are fulfilled and once You are present at such eligible ATM to withdraw cash, You would have an option to select “UPI cash withdrawal” at such eligible ATM, and enter the withdrawal amount. After entering the required amount, a single use dynamic QR code shall be displayed on the ATM screen. You would be required to scan the QR code using KreditBee App via Your registered mobile number and select Your bank account where You need to withdraw cash from.
   • 8.3. Upon selection of the above, You shall be asked to authorize the transaction via KreditBee UPI using Your UPI PIN on Your KreditBee App. Upon successful authentication, a confirmation screen shall appear on Your KreditBee App and the ATM machine, further which You shall be prompted to collect the cash on the ATM screen (and further notified about the debit from Your bank account by Your issuer bank). The cash from such ATM machines will be dispensed and You would be required to collect the same.
   • 8.4. In case if Your money is debited from Your bank account and the transaction is unsuccessful for any reason(s), You can reach out to Your issuer bank for the reversal of such amount debited from Your account. KreditBee shall not be liable in this regard.
   • 8.5. Please note that You cannot leave the ATM machine unattended until the cash is dispensed and collected by You from such ATM. You shall be subject to such transaction limit(s) to withdraw cash as provided by NPCI / RBI, or Your issuer bank (which may be modified from time to time without prior notice to You). Further, You shall be able to view the transactions completed through this Facility, on Your history section within Your KreditBee App.
   • 8.6. You agree: (i) KreditBee is only enabling this Withdrawal Facility through its KreditBee App and will not have visibility about the eligible ATM machines for this Withdrawal Facility. It shall be Your responsibility to check whether the ATM machine is enabled for this Withdrawal Facility; (ii) You shall be liable to collect cash after getting the confirmation (via Your KreditBee App / ATM machine after successful authentication), and check that the notes received are not (i) soiled, damaged or counterfeit and (ii) of the same value which You had chosen to be withdrawn. KreditBee shall not be liable in this regard.

9. CREDIT LINE ACCOUNT ADDITION

   • 9.1. If Your issuer bank/non-banking financial company (“NBFC”) has sanctioned/extended credit line to You (“Credit Line”), We may enable You to link such Credit Line to KreditBee UPI in accordance with these terms. With respect to the linking of the Credit Line to KreditBee UPI, You shall be required to complete certain steps as required on the Platform. Upon successful linkage of Your Credit Line to KreditBee UPI, You would be able to make payment(s) to select merchant(s) that accept payments via Credit Line. Please note that You shall only be able to link such Credit Line to Your KreditBee UPI which is linked to Your mobile number registered on the Platform.
   • 9.2. You will be able to view the list of issuer banks/NBFCs that are enabled by KreditBee for this facility. Once You select the issuer bank/NBFC that has sanctioned the Credit Line to You, KreditBee shall fetch the details of Your Credit Line. For this purpose, You agree that Your mobile network may send a unique SMS using Your phone to verify the details in relation to Your Credit Line and standard SMS charges may apply. Upon completion of the required steps, a unique VPA in relation to such Credit Line shall be generated and such Credit Line would be linked to the Platform. You shall have an option of adding multiple such Credit Line(s) which are sanctioned by Your issuer bank/NBFC to KreditBee UPI on KreditBee App in the abovementioned manner.
   • 9.3. Post creation of a VPA, in order to set a UPI PIN to Your Credit Line linked to the Platform, You can choose mode(s) enabled by KreditBee. Based on the chosen mode to set a UPI PIN to the Credit Line linked on the KreditBee App, KreditBee may further ask You to verify the details associated to the Credit Line, including, without limitation, details of Your account, debit card, etc., and set a UPI PIN to Your Credit Line linked on KreditBee App.
   • 9.4. In order to make payment(s) to the select merchant(s) who enable credit line payment(s) using KreditBee UPI, You shall be required to authorize such payments by inserting Your UPI PIN. You agree that Your Credit Line linked to KreditBee UPI, shall enable payments to the enabled merchants only and cannot be used to make any other payment(s) (including, but not limited to, transfers to individuals, bank account transfer/ cash withdrawal).
   • 9.5. Further, You agree that You shall be subject to: (i) the limit of the Credit Line mandated by Your issuer bank/NBFC, and (ii) such transaction limit(s) applicable for UPI transactions by NPCI. Additionally, You shall have the option of checking ‘available/Credit Line balance’ in Your linked Credit Line. You understand that under this facility, We shall display the ‘available/credit line balance’ as provided by the issuer bank/NBFC and will not hold any liability in respect to the discrepancies, error(s), inaccuracy of the information, in relation to the same. You can also view the history of the payment(s) that happened via Credit Line linked to KreditBee UPI under the transaction history section on KreditBee App.
   • 9.6. You agree that:
     • 9.6.1. The Credit Line is enabled by Your issuer bank/NBFC, based on the contractual terms agreed between You and the issuer bank/NBFC. KreditBee has no role in determining the eligibility criteria to define the credit limit in relation to the Credit Line and/or risks in relation to the same. KreditBee is merely enabling You to link the Credit Line to KreditBee UPI via Platform and shall not be liable for any risks associated in determining or verifying the contractual term(s) agreed between You and Your issuer bank/NBFC.
     • 9.6.2. Any amount utilized by You using the Credit Line linked via KreditBee UPI under this facility, shall be a payment towards the relevant enabled merchant. You shall be required to repay the pending dues in relation to the Credit Line to Your issuer bank/NBFC within the due date mentioned in the bill(s) raised by the issuer bank/NBFC and as per the modes extended by Your issuer bank/NBFC(s) with respect to the same.
     • 9.6.3. In case any refunds of forward payment(s) paid by You via the Credit Line UPI through the Platform, the same shall get accrued/adjusted in the Credit Line as per the contractual terms agreed between You and Your issuer bank/NBFC.
     • 9.6.4. Any disputes with respect to the transaction(s) authorized using Your Credit Line via KreditBee UPI on Platform shall be dealt with as per the process provided in the section Disputes and Grievance below and any other process as may be prescribed by NPCI (from time to time) with respect to UPI transactions. Any refunds/reversals shall be as per timelines applicable to UPI transaction(s).

10. DISPUTE AND GRIEVANCE

    • 10.1. KreditBee has tripartite contractual agreements with sponsor PSP Banks and NPCI. We are obligated to facilitate grievances / complaints resolution of the customers onboarded on our UPI application.
    • 10.2. Dispute Redressal Mechanism
      • 10.2.1. You can raise a complaint with respect to a UPI transaction on the Platform by clicking on “Help and Support” button on the transaction details page.
      • 10.2.2. You can select the relevant UPI transaction and raise a complaint in relation thereto.
      • 10.2.3. You can raise a complaint with KreditBee with respect to all UPI related grievances / complaints if the UPI transaction is made through the Platform. We shall be the first point of contact for all UPI related grievances/complaints for customers on-boarded by Us. In case the complaint / grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where You maintain Your account) and NPCI, in the same order. After exercising these options, You can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be. The complaint can be raised for both the types of transactions i.e. fund transfer and merchant transactions.
      • 10.2.4. You will be updated of the status of Your complaint on the Platform or any other means such as notification, SMS, email, telephone, etc. as determined by KreditBee.

      Entity	Grievance Redressal Link
      PSP Bank	Axis Bank https://www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism
      NPCI	https://www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism

PART D: DIGITAL GOLD PRODUCT - TERMS AND CONDITIONS

1. INTRODUCTION

   • 1.1. If You purchase, sell and/or lease any digital gold product on the Platform (“Digital Gold”), offered, operated and managed by our gold partner ("Gold Partner”), namely: Augmont Goldtech Private Limited (in partnership with Riddisiddhi Bullions Limited and Auspicious Gold), this Part D will also be applicable to You in addition to the terms specified in Part A above.
   • 1.2. You agree and understand that the sale, purchase, buyback and/or leasing of Digital Gold is enabled directly by the Gold Partner, and We are only acting as technology service provider and enabling You the option to purchase, sell and lease Digital Gold from and to the Gold Partner on the Platform. You agree and confirm that in addition to these Terms & Conditions, You shall also be bound by each Gold Partner’s terms and conditions, on, including but not limited to storage, quality, safe keeping, vaulting, delivery and fulfilment of Digital Gold and related services. "Digital Gold" for the purpose of these Terms & Condition shall mean 24 karat gold bullion in digital form having fineness of 999 as offered by the Gold Partner.
   • 1.3. It is expressly clarified that these Terms & Conditions apply to the purchase of Digital Gold on the Platform, including any Digital Gold transactions that You make on the Platform.
   • 1.4. Prior to placing the order for purchase of Digital Gold and availing the services, You may be required to provide certain KYC documentation and other information as may be required by KreditBee and/ or the Gold Partners, in such form and manner as it/ they may deem fit.
   • 1.5. KreditBee or the Gold Partner will require KYC information or any further information as deemed necessary by the Gold Partner for enabling Digital Gold transaction by You. Please refer our Privacy Policy to understand the information that is collected by Us and the Gold Partner for providing the services relating to Digital Gold.

2. PURCHASE, SALE BACK AND LEASING OF DIGITAL GOLD PRODUCTS

   • 2.1. Users will be permitted to buy Digital Gold worth Rs.1.00 (Rupee One Only) and above incremental value thereof, based on the Live Rate of Gold that is prescribed by the Gold Partners for purchase of Digital Gold and published on the Platform, subject to payment of necessary charges and costs, and accumulate Digital Gold in a transparent and straightforward manner.
   • 2.2. Users that have purchased Digital Gold on the Platform may redeem gold coins or such other gold products manufactured by Gold Partners of 0.1 (Zero Point one) gram and above as may be intimated by Gold Partners and available for redemption by such Users through Partner Platform, and do a sale back for any residual fractional product (i.e. aggregate quantity of Digital Gold less than 0.1 gram, which is not physically deliverable).
   • 2.3. The Users can also sell back any quantity of Digital Gold purchased from Gold Partners on the Platform subject to applicable terms and conditions and payment of necessary charges and costs. Any sale back transaction may be initiated only after 48 (forty-eight) hours of its purchase at the prevailing Live Rate of Gold that is prescribed by the Gold Partners for sale of Digital Gold and published on the Platform.
   • 2.4. Users may, on the acceptance of the terms prescribed by the Gold Partners and displayed on the Platform from time to time for participation in the Lease Schemes offered by the Gold Partners, be entitled to lease their accumulated Digital Gold to the Gold Partners on such terms and interest as may be agreed upon by the Users at the time of opting the respective Lease Scheme.
   • 2.5. The charges payable by the Users for purchase, sale back and leasing transactions including but not limited to the any charges and the breakup/components thereof, is determined by the Gold Partners from time to time and KreditBee only publishes the same on the Platform.

3. OTHER TERMS

   • 3.1. You expressly agree and acknowledge that KreditBee is merely providing an application for the sale and/ or purchase of Digital Gold, and facilitating Users to buy Digital Gold from and sell Digital Gold to, the Gold Partner/jeweller. KreditBee shall not be liable for any claims, disputes, losses arising out of or in connection with any purchase, sale and/ or leasing of Digital Gold or any other goods or services offered by the Gold Partner.
   • 3.2. Notwithstanding the permissions already granted, You hereby expressly consent to KreditBee sharing such information with the Gold Partner for effecting the transactions and understand that withdrawal of such consent may affect Your option to buy, sell or lease Digital Gold on the Platform. You further expressly grant the right to the Gold Partner and KreditBee to contact You, by way of the information provided by You and as further detailed in the Privacy Policy to give effect to transactions initiated or completed by You on the Platform.
   • 3.3. These Terms are in addition to the Terms of the Gold Partner in relation to the Digital Gold to which You agree by being issued the Digital Gold. To the extent the terms and conditions of the Gold Partner in relation to the Digital Gold are inconsistent with these Terms & Conditions, the Gold Partner’s Terms will prevail with respect to the Digital Gold and these Terms will prevail with respect to the facility made available on the Platform.
   • 3.4. We reserve the right to change, discontinue or end the option of purchase, sale and/or leasing of Digital Gold on the Platform at any time without prior notice, and nothing contained in these Terms shall be considered as a guarantee or representation by Us to make such options available on the Platform in the future. You will, however, be notified of the process to access Your Digital Gold directly from the Gold Partner.
   • 3.5. Your option to transact in Digital Gold is fully voluntary. By making use of this option on the Platform, You confirm Your acceptance of these Terms & Conditions and agree to be bound by these Terms & Conditions.
   • 3.6. We make no warranty or guarantee in whole or in part, express or implied, in fact or in law, in relation to the use of or access to the Digital Gold including, but not limited to, quality, and merchantability, fitness for a particular purpose or suitability for use, delivery, service, suitability, availability or quality of any products, services or items being provided by the Gold Partner against the Digital Gold. KreditBee shall not be liable to any party/User for any claims, disputes, losses, arising out of or in connection with any purchase, sale or leasing of Digital Gold and related services provided by the Gold Partner except to the extent solely attributable to KreditBee in relation to customer payment collection.
   • 3.7. Any disputes regarding delivery, service, suitability, merchantability, availability or quality of Digital Gold must be addressed by You directly with the Gold Partner as per the grievance redressal mechanisms provided in the relevant terms of the Gold Partner, and any and all disputes in relation to the Digital Gold between the Customer and Gold Partner and shall be handled by Augmont-Bullion as per its terms. KreditBee, being a technology service provider and operator of the Platform, will enable the Users to raise grievances, complaints, and queries etc., to the Gold Partner for resolution.
   • 3.8. You agree and accept that the Digital Gold shall be maintained with the Gold Partner and KreditBee shall have no responsibility in relation to delivery of the Digital Gold in physical form to You. All requests for delivery of Digital Gold to You shall be made as per the Gold Partner's terms. You agree and accept that any dispute in relation to delivery of Digital Gold in physical form must be raised with Gold Partner within 7 (seven) days from the date of delivery, failing which the Gold Partner may refuse to entertain any such disputes.
   • 3.9. On purchasing Digital Gold on KreditBee App, KreditBee may, from time to time, and at its sole discretion, reward You with Benefits or other incentives. KreditBee will offer these rewards as per the Loyalty Program Terms.
   • 3.10. Subject to the foregoing and these Terms & Conditions, in case of any concerns to be raised with Us, You may reach out to contact help@kreditbee.in.
   • 3.11. If Your application for purchase and/ or sale the Digital Gold is prevented or delayed by causes, circumstances or events beyond the control of KreditBee or any other entity, including but not limited to computer viruses, tampering, unauthorized intervention, network failure, data storage failure, telecommunications failure, malfunction, interception, fraud, technical failures, floods, fires, accidents, earthquakes, riots, explosions, wars, hostilities, pandemics, acts of government or other causes of like or similar or other character beyond the control of KreditBee or the other entity/is, then KreditBee and/or the other entity shall not be liable for the same and will not be liable for any consequential damages. KreditBee reserves the right, in its sole discretion, to cancel, terminate or suspend any Service, including Digital Gold on the Platform or any part thereof upon the occurrence of any event beyond the control of KreditBee.
   • 3.12. If KreditBee, in its sole discretion, finds that You are tampering with the purchase and/ or sale options, or have repeatedly shown disregard for, or attempts to circumvent, these Terms & Conditions, or You act: (a) in a manner KreditBee determines to be unfair; (b) with the intent to annoy, threaten, or harass any other User; or (c) in any other disruptive manner, You will be disqualified for the Digital Gold and will be prosecuted under applicable laws. KreditBee's failure to enforce any of these Terms & Conditions does not imply that these Terms or KreditBee's rights have been waived.
   • 3.13. Notwithstanding any other provisions in these Terms & Conditions or the Gold Partner's terms, KreditBee shall have no liability to You or the Gold Partner for any transactions that occurs on the Gold Partner's platform.
   • 3.14. CAUTION: ANY ATTEMPT BY ANY INDIVIDUAL TO DELIBERATELY UNDERMINE THE LEGITIMATE OPERATION OF THE PLATFORM OR OPTIONS TO SELL, PURCHASE AND/ OR LEASE DIGITAL GOLD FROM THE GOLD PARTNER MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE; KREDITBEE RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH INDIVIDUAL TO THE FULLEST EXTENT PERMITTED BY LAW OR SEEK ANY ADDITIONAL LEGAL RECOURSE.
   • 3.15. KREDITBEE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED, REGARDING YOUR USE OF PURCHASE, SALE AND/ OR LEASING OPTIONS. BY PARTICIPATING IN THE OFFER, YOU AGREE TO RELEASE AND HOLD KREDITBEE GROUP AND ITS EMPLOYEES, OFFICERS, DIRECTORS, SHAREHOLDERS, AGENTS, REPRESENTATIVES OF KREDITBEE AND ITS AFFILIATES, THEIR AFFILIATES, SUBSIDIARIES, ADVERTISING, PROMOTION AND FULFILLMENT AGENCIES HARMLESS FROM ANY AND ALL LOSSES, DAMAGES, RIGHTS, CLAIMS AND ACTIONS OF ANY KIND IN CONNECTION WITH THE PURCHASE, SALE AND/ OR LEASING OF DIGITAL GOLD, INCLUDING WITHOUT LIMITATION, PERSONAL INJURY, DEATH, AND PROPERTY DAMAGE, AND CLAIMS BASED ON PUBLICITY RIGHTS, DEFAMATION, OR INVASION OF PRIVACY.
   • 3.16. NEITHER KREDITBEE, THE GOLD PARTNER NOR ANY OF THEIR AFFILIATES SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF SAVINGS, LOSS OF BUSINESS OPPORTUNITY, REGARDLESS OF THE FORM OF THE ACTION OR THE THEORY OF RECOVERY, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.